Field Service Technician
Company: DURAG INC.
Location: Minnetonka
Posted on: February 18, 2026
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Job Description:
Job Description Job Description POSITION SUMMARY: The Field
Service Technician is responsible for the overall aftermarket
service support provided to all DURAG Emissions and Combustion
Products. The position is responsible for installing, servicing,
commissioning, all preventive maintenance, emergency support,
after-hours support, electrical & mechanical troubleshooting,
hardware based automation support, as well as production support
for new and existing emissions, combustion, DAHS, and
traffic/tunnel equipment. This position also interfaces with
individuals both inside and outside the organization offering
technical expertise regarding DURAG GROUP products and services in
various industries. ESSENTIAL JOB FUNCTIONS: 1. Support DURAG
contract and non-contract customers with onsite preventative
maintenance for DURAG GROUP equipment. 2. Perform field service on
all products, including analyzing and troubleshooting
hardware/software issues, performing on-site modular/ component
repairs, and preventative maintenance. 3. Will work independently
or lead a small team to install systems, which includes the
verification of wiring connection and operation of products in
accordance with customer's specifications. 4. Complete all required
documentation of the above services completed, in a timely manner
and according to company policy. 5. Provide detailed reports on the
progress of the installation to management. 6. Analyze and validate
application from the field and provide feedback to sales and
engineering. 7. Provide technical support phone/email to customers
internally and externally. 8. Provide after hour support on all
products on a weekly rotating schedule. 9. Be capable of
representing DURAG at the customer sites during any active service
or commissioning project. 10. Have a full understanding of all
mechanical and electrical drawings that are typical to these types
of equipment. 11. Be responsible for maintaining and operating all
company provided tools including vehicles, cell phones, laptop
computers, safety equipment, company provided PPE and truck
inventory required to complete the above tasks. 12. Be responsible
to complete and qualify for all company related Safety requirements
for this position and following all company and customer required
safety regulations while in company property or at any customer
location. 13. Be available and responsible for all on-call request
for service support in your region. 14. Travel up to 75% of the
time. 15. Have electrical skills equal to a journeyman level or a
2-year certificate for instrumentation engineering technology. 16.
General understanding of electronic communications protocols TCIP,
Modbus, PROFIBUS, USB. 17. Regular attendance and timeliness. OTHER
JOB FUNCTIONS: Carry out other duties and responsibilities as may
be assigned or required. SKILLS & ABILITIES: Education: Four-year
degree in Instrumentation, Electronics Technology or related
technical degree. Experience: BSCE / BSEE / BSET preferred but not
required; chemistry background helpful. 3-year Technical experience
(tech school experience accepted). High school education with a
2-year instrumentation engineering trade school certificate,
Journeyman electrical skills or at least three years on the job
service experience Field Service experience 3 through 5 years
Safety Requirements: Capable of dealing with issues and problems
that often require thoughtful reasoning to best determine the
approach to a solution of a given problem while working in the
above described conditions. At times under the pressure of
deadlines and high expectations of the end user. May be required to
deal with unpleasant situations while maintaining awareness and
understanding the feelings of others. Computer Skills: Computer
proficiency with Microsoft and Internet applications. Capable of
interpreting specialized documents and initiating effective
communication to others. Capable of writing or modifying new or
existing documents typically used in this position requiring the
ability to expressing the terminology, phrases and plain language
needed to effectively communicate. Administrative Skills: Capable
of working in both indoor and outdoor climates for all regions and
in extreme cold and warm environments while equipped with company
provided and required PPE. Capable of heavy lifting (up to 50 lbs.)
and working in constricted or awkward positions for periods of
time. Able to climb ladders and stairs. Able of pulling, bending,
stooping and standing. Communication Skills Reading and Writing:
Ability to complete computer functions such as word processing,
spreadsheet functions and email applications. General understanding
of computer networking applications and basic knowledge of PLC
programming and hardware troubleshooting. Math Skills: Ability to
add, subtract, multiply and divide. Other Requirements: Legally
permitted to work in the USA, Canada & Mexico. Clean driving record
required. Other Physical Requirements: Computer monitor more than 4
hours a day Frequent plane and/or car travel Ability to climb,
carry, and work in industrial environments & all weather conditions
while installing and servicing DURAG equipment. High school
education with a 2-year instrumentation engineering trade school
certificate, Journeyman electrical skills or at least three years
on the job service experience.
Keywords: DURAG INC., Eagan , Field Service Technician, Engineering , Minnetonka, Minnesota
