Inside Service Sales Specialist - UPS
Company: HM Cragg
Location: Minneapolis
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Position Overview: As a UPS
Services Inside Sales Specialist, you will be a key partner for
both Service and Product Sales Managers from our Eaton Agency Sales
team. You will help grow our business by administering all aspects
of the sales cycle, developing business relationships, expanding
our customer base, and responding to customer needs and inquiries.
Timely and effective communication between all stakeholders is key
to success in this role. You will need excellent organizational
skills and the ability to manage a variety of concurrent tasks and
information, all while providing persistent follow-up and
follow-through to deliver an exceptional level of customer service
to internal and external customers. Reporting Relationship: The
Inside Service Sales role reports to the Service Sales Manager,
Agency Sales Responsibilities/Accountabilities: •Facilitate service
contract renewals, warranty conversions, equipment modification
requests, battery service orders, and power quality equipment
replacements. •Assess service-related issues and act as a liaison
between customers and Sales Managers; escalate as necessary.
•Proactively communicate with customers to ensure seamless
interactions, especially regarding emergency situations. •Provide
scope of work for service orders. •Develop bills of material and
costing based on customer requirements. •Utilize our ERP/CRM (IFS)
to generate quotes and perform follow-up functions, including order
entry and responding to customer inquiries. •Utilize and maintain
Eaton Growthpoint lead tracking tool. •Work collaboratively with
Sales Managers to support and grow business relationships with
end-users and their representatives. •Provide input to Sales
Managers to develop and implement plans to exceed revenue and gross
margin goals. •Create and submit weekly sales pipeline and activity
reports to HM Cragg sales team and Eaton area managers •Create
periodic business review presentations for HM Cragg sales team and
Eaton area managers. •Support sales and marketing efforts by
creating content for services related sales communications to be
sent to customer base on periodic basis. •Other duties as assigned
Requirements: Skills/Knowledge •Technical aptitude and an attitude
of continuous learning •Excellent written, verbal, and presentation
skills •Strong interpersonal and superior listening skills
•Attention to detail and superior time management •Strong knowledge
of Microsoft Suite of products including Excel, Word and PowerPoint
required •CRM software proficiency preferred •Some knowledge of
single and three phase UPS and battery technology preferred
Personal Attributes •Demonstrates honesty and integrity in work and
relationships •Demonstrates servant leadership principles with
internal and external customers •Demonstrates innovation/creativity
in work •Possesses strong work ethic and takes ownership of both
company and client goals/objectives •Focused on understanding and
exceeding customer expectations •Enjoys collaboration and teamwork
for the mutual success of the company and its employees Education
and Experience: 4 year degree, or equivalent work experience 2
years in a technical support and/or service environment Travel
expectations: Occasional, limited travel within geography as
necessary
Keywords: HM Cragg, Eagan , Inside Service Sales Specialist - UPS, Sales , Minneapolis, Minnesota
